TERMS AND CONDITIONS

* “RAWAN AL KHAIR GENERAL TRADING LLC” maintains the https://rawan-alkhair.com/ [1] Website .
* “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
* “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
* ”Visa or MasterCard debit and credit cards in AED will be accepted for payment”
* ”The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
* ”We will not trade with or provide any services to OFAC and sanctioned countries”
* ”Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”
* ”Cardholder must retain a copy of transaction records and https://rawan-alkhair.com/ [1] policies and rules”
* ”User is responsible for maintaining the confidentiality of his account”

1-Company Information & Agreement

The website is operated by Rawan Alkhair, We are bound by the terms and conditions that are listed below. Before ordering any products from the site, please carefully read these terms and conditions. By placing an order, you agree to be bound by these Terms & Conditions.

 

2-Product Availability and Orders

  •  To place an order from the Website, follow the instructions that show on the screen after clicking on the product you want. By clicking the “Place Order” button on the “Order Confirmation” page, you will have the chance to review and fix any entry errors in your order up until the point at which you submit it.
  •  You will be contacted by us by phone to confirm your order after you submit it (“Place Order”).
  •  The order only applies to the products that we have confirmed sent; we are not required to send any other products included in your order until their dispatch has been confirmed.
  • If your order is out of stock or unavailable, we might be unable to fulfill it.

 

3- Shipping Policy

  •  In most cases, we will send all products in your purchase in a single shipment. Delivery will be made to the address mentioned in your order.
  •  Kindly check the delivery information for further information on potential delivery alternatives.
  •  We are unable to ship numerous addresses with the same order’s items.
  •  At the place of delivery, you must sign the receipt.

 

4- Limitation of Liability

  •  After delivery, the ordered goods pass into your charge, and we will not be responsible for any further loss or damage unless they are defective or damaged due to incorrect delivery.
  •  Only when the products are delivered to you, or we receive full payment of all amounts owed (including shipping fees), whichever comes first, will ownership of the products pass to you.

 

5-Price and Promotions

  •  All prices are as indicated on our website.
  •  Although prices are liable to change at any time, orders that we have previously confirmed to you will not be impacted.
  • Because our website contains a vast number of products, it is conceivable that some of the products displayed on our website are improperly priced. We will correct any such inaccuracies as soon as they are discovered.
  •  If the actual cost of a product differs from the price listed on our website, we shall, at our discretion, either get in touch with you to get further information before shipping the product, or we will reject your purchase and let you know why.

 

6- Refund & Exchange Policy

  •  You have the right to cancel your order (or any part of it) at any time before the products are delivered to you and up to 30 days after receipt by simply returning the products in the manner described below.
  •  In the event that you decide to cancel an order after it has been shipped, you will be responsible for shipping it back to us at your expense.
  • This guarantee is only effective if the product is still sealed in its original packaging and hasn’t been used.
  •  The Return & Exchange guarantee does not apply to essential oils.
  •  You have the right to an exchange or refund if the product is harmed, flawed, or does not match your purchase, as permitted by law.
  •  Our exchange, refund, and return policies do not impact your legal rights.

 

7- General Terms

  • If one or more of these Terms & Conditions are found to be void, unlawful, or otherwise unenforceable, the remaining terms and conditions will continue to be fully enforceable.
  • We reserve the right to update and modify these Terms & Conditions at any time without prior notice by posting the updated version on the website; however, any such change will not apply to any purchases you made before the update took effect.
  •  Failure to enforce our rights does not constitute a waiver of them. Under these Terms and Conditions, you shouldn’t assign or transfer your rights.

 

8 Accuracy of Information

  •  We will do our best efforts to ensure the accuracy of the information provided on the Website, and to the fullest extent permitted by applicable law, all issues and topics relating to the formulation, validity, interpretation, and implementation of the Terms & Conditions, or any subject connected to these Terms & Conditions, refer to the process of our assistance to the Client and the provision of our services/products, in accordance with UAE Law.
  • Let us know if you come across any incorrect information on the site, and we’ll do our best to fix it as quickly as we can.