A flexible shopping experience

If, for any reason, you desire to exchange or return your product, Rawan Alkhair welcomes returns for a full refund as long as the packaging is unopened and if the Terms of Refund & Exchange are met. The return should be made within 14 days of the receipt’s delivery date. In the event of a manufacturing defect, the period may be extended to 30 days.


Terms of Refund & Return

• The product must be returned unopened and in the same condition as when it was received to get a full refund, minus shipping expenses.

• The Refund & Exchange guarantee is valid for 14 days following the date on the purchase receipt.

• The 30-Day Refund & Exchange guarantee only applies to manufacturing defects, not external damage, carelessness, or misuse.

• All product accessories must be intact and complete inside the box (Instruction Manual – Accessories – Invoice).

• Only use Rawan Alkhair essential oils; other oils may contain fragrances, base oils, or synthetics, which may cause malfunction. As a result, no exchange or refund is available if it is proven that the device was damaged due to using another essential oil.

• After 14 days of receiving the order, the customer is only eligible for the Repair guarantee during the warranty period.


Point of Clarification

• When seeking a refund or exchange, the customer is in charge of paying the shipping costs as well as returning the product to us in its original state.

• The customer shall bear the costs of (maintenance – shipping) within 14 days from the date on the purchase receipt in the following cases:

1- Negligence or misuse.

2- Submerging the appliance in water.

3- Defects brought on by illegal attempts to fix the appliance.

4- Using oils other than Rawan Alkhair essential oils.

5- Not emptying the oil bottle completely before delivering it to the courier.

• In the event of a manufacturing defect, we are only liable for the cost of shipping to or from you.

• After we receive and inspect the product and the refund is approved by the Repairs department, we aim to refund you within 14 days.

• The Refund & Exchange guarantee does not apply to essential oils.


Refund & Return Request Steps 🔽

1- You can reach our customer care team by phone, chat, or email at info@rawan-alkhair.com to make a Refund & Return request.

2- We will reach out to you to confirm the delivery date with the shipping company.

3- The returned products will be handed to the Repairs department for inspection and a status report, as well as to determine the correct action.

4- If the return or replacement request is accepted, the customer will be called by a customer care agent to select the method of refunding the amount:

– For online payment, the amount must be transferred to the same account that it was made from.

– For cash payments and cash on delivery, Tyler company provides us with many payment methods choose what suits you


Required Information:

• For a return through the bank: (Full name – Account number – Bank name – Branch name – SWIFT Code.)


Note: If the request is rejected because the Terms of Refund & Exchange are not met, the customer will be informed of the need for repair, and the repaired item will be shipped to him again.



*Terms and conditions apply.