* ”Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”


Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

1. Order Processing Time

  •  Orders within our country are processed within 1-3 business days.

2. Shipping

  •  Delivery within 5-7 business days after processing.

3. Shipping Costs

  • Shipping costs are calculated based on the weight of the order and the delivery location. These will be displayed at checkout.

4. Tracking

  • A tracking number will be provided via email once your order is shipped.

5. Weekends and Holidays

  • Orders are not shipped or delivered on weekends or national holidays. If your order is placed on these days, it will be processed on the next business day.

6. High Volume Periods

  • During high volume periods (e.g., holiday season), shipments may be delayed. We appreciate your patience during these times.

7. Damages and Lost Packages

  • Rawan Alkhair is not liable for any products damaged or lost during shipping. If you receive a damaged order, please contact the shipment carrier to file a claim.
  • Keep all packaging materials and damaged goods before filing a claim.

9. Returns and Refunds

  • Please refer to our Returns Policy for information on returns and refunds.